We at Black Creek Community Health Centre (BCCHC) value our clients. We aim to provide the best possible health care, our clients, while protecting the confidentiality and security of your personal health information.  

What is personal health information?

Personal health information is all the information that we collect about you, such as your name, date of birth, address, health and health history. It includes information about your physical and mental condition, the health history of your family members, and health care services provided to you over time.

Why do we collect your personal health information?

BCCHC collects personal health information so we can provide care and services to you. We use this information to evaluate, plan and manage our health care services. We collect only as much information as we need to provide you with good health care and to meet our legal requirements.

Who sees your personal health information?

At BCCHC, our doctor(s), nurse practitioner(s), registered nurse(s) dietitian(s), chiropodist(s), therapist(s), receptionist(s) and other staff work together as a team to provide health care. Your information may be shared among the staff who work together to provide you with care. We may also share information about you with health professionals outside BCCHC, when we make a referral for you to a specialist or when you request service from another professional, such as a pharmacist.

Uses and Disclosures of Personal Health Information

We may use and disclose all or parts of your personal health information to:

  • Care for and treat you

  • Get payment for your treatment and care (from the Ministry of Health and Long Term Care, OHIP, IFH, or others)

  • Plan, administer and manage our internal operations

  • Conduct quality improvement and professional development activities

  • Teach students within the Centre

  • Conduct research

  • Compile statistics

  • Comply with legal and regulatory requirements and

  • Fulfill other purposes permitted or required by law.

How can you access your personal health information?

In general, each client has the right to see and correct his/her personal health information. You can do this by giving us a written request. You will be able to -see your information within 30 days of your request.

What rights do you have with regard to your personal health information?

When you are asked for personal health information, you have the choice to agree or refuse to provide the information. You can also control some of the uses and disclosure of your information. Both of these statements are true within certain legal limits. Ask our Privacy Officer for details.

How can you get additional information about our practices and your rights?

If you ask, we can give you a copy of our policies and practices regarding the handling of your personal health information (within a few weeks). If you have questions or concerns about our privacy practices, you can speak to our privacy contact person: Michelle Westin, Senior Analyst - Planning, Quality and Risk at   416-249-8000 x 2236 or by email at michelle.westin@bcchc.com.                                               

-The Ontario Personal Health Information Protection Act requires us to have clear policies and practices on personal health information and to post this statement. You have the right to complain to the Information and Privacy Commissioner of Ontario if you think your rights have been violated. The Commissioner can be reached at:

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8

Tel: 416-326-3333

Developed: March 2005

Reviewed:   July 19th, 2005,   August 2007, April 2011, Dec 2014

Approved: October 2007, June 2011, October 2011, Jan 2015