Updated Jan 5, 2021

We update this page as changes happen. Please check back for the latest.

COVID Support Line – Available Now!

Black Creek Community Health Centre has a COVID Support Phone Line available.

Call to get information on:

Community Resources

COVID Income Supports

COVID Testing Sites

Voluntary Isolation Centres

General COVID Information

Access to Food Programs

Harm Reduction Supplies

Leave a message anytime and we will get back to you between 10 am and 8 pm

Call our COVID Support Line at 416-830-3229 or email info@bcchc.com


COVID Support line poster

We are open during the COVID-19 pandemic.

Black Creek CHC is keeping on top of the latest measures and restrictions announced by all levels of government during this exceptional public health crisis. Our first priority right now is to do our part to slow the spread of COVID-19 in our communities and at our various locations. We are open at Sheridan Mall in order to provide care for the most urgent or highest-need clients, but we have made a number of changes to safeguard the health of our clients and staff.


In person services - by appointments only

Primary Care – Doctors, Nurse Practitioners, Nurses
Pharmacy (Sheridan Mall location)
Chronic Disease Management (Diabetes Education, Lung Health, Exercise Program)
Healthcare Navigation (one-on-one support)
Community Health Promotion (including form completion)
Pregnant and Newborn Care (Midwife and Lactation Consultant)
Mental Health Counselling
Foot Care
Nutrition Counselling
Harm Reduction – Safe supply distribution available via drop-in and pick up

By phone and video support

Primary Care – Doctors, Nurse Practitioners, Nurses
Chronic Disease Management (Diabetes Education, Lung Health, Exercise Program)
Healthcare Navigation (one-on-one support)
Community Health Promotion and referrals
Pregnant and Newborn Care (Midwife and Lactation Consultant)
Mental Health Counselling
Foot Care
Nutrition Counselling
Harm Reduction Support and Case Management



To stop the possible spread of COVID-19, we are following the Public Health guidelines and the following steps are in place:

  • We are now open at our Sheridan 9:00 am – 5:00 pm. Our Yorkgate Mall location is closed until further notice.
  • All visitors to the centre are screened and we ask for contact information for the purposes of contact tracing
  • Masks and face coverings must be worn on site, as per the City of Toronto By-Law 541-2020 
  • Hand hygiene and physical distancing measures are in place at all of our service locations
  • Phone and video appointments are available so that you can speak with your health care provider
  • Consider coming alone for your appointment. Caregivers and Support persons are welcome, however.
  • Pick up supplies such as condoms, and harm reduction kits are available at our entrance. Come by and let us know what you need.
  • We offer group programs online so you can talk with your health care team, connect with  others, and get support and information you need to manage your health
  • If weather permits, some of our activities may take place outdoors—with safety measures in place
  • Stay up to date by visiting us on Facebook, Twitter and Instagram, or email info@bcchc.com to get updates about our programs and services


COVID-19 affects every person differently. Some people will have little to no symptoms and others will experience symptoms that resemble a cold or flu. It can take up to 14 days for symptoms to appear once you are infected. Common symptoms of COVID-19 are:

  • Fever
  • Cough
  • Difficulty breathing
  • Sore throat
  • Runny nose
  • Loss of taste or smell
  • Nausea, vomiting, diarrhea
  • Difficulty swallowing

If you are having difficulty breathing, call 911.

Disease symptoms may be different, depending on age. Children and older adults with COVID-19, may also have non-specific symptoms such as:

  • disorientation, confusion
  • sleeping more than usual or muscle aches
  • dizziness, weakness or falls
  • chills, headaches

Take a Self-Assessment to see if you should get tested at an Assessment Centre, Pharmacy or Community COVID Testing Clinic.

For more information about COVID-19 Testing,  visit the City of Toronto COVID-19 information page.

  1. Stay at home, isolate yourself for 14 days so you do not spread it to others.
  2. If you have severe symptoms, like difficulty breathing, call 911.
  3. For other symptoms or if you have been in contact with someone who has COVID-19, use the Ontario Online Self-Assessment Tool or call us 416-249-8000 or 416-246-2388 to determine if you need to take further action.
  4. Get tested at an Assessment Centre.

Need to get a COVID-19 Test?

Use this Self-Assessment Tool to see if you need to get a COVID Test.

There are testing options in our community that makes testing accessible to you.

Community COVID-19 Testing Clinics

Black Creek Community Health Centre is hosting a Community COVID-19 Testing Clinic

If you have symptoms of COVID-19, or have been in contact with someone with COVID-19, come get tested.

Meet with our Team and get information about supports available at Black Creek CHC and in the community for you.

No appointments needed. OHIP not required, but if you have a card, please bring it.

Community COVID Testing Clinics are a partnership between Black Creek Community Health Centre, Ontario Health Central, Toronto Public Health, City of Toronto and Northwestern Toronto OHT Partners.

For more information about our clinics, please call our COVID Support Line at 416-830-3229

Dates and Locations:

** Walk ins accepted and appointments available if needed.

Call Black Creek Community Health Centre  if you prefer to make an appointment: 416 – 249-8000


Starting September 11, 2021

Vaccine and Testing Clinic

10:00 am – 2:00 pm

Location: Black Creek Community Health Centre – Sheridan Mall location (between Food Basics and Walmart)COVID Clinics – Sept

2202 Jane St, Unit 5 (between Walmart and Food Basics)


Download flyer here.

Hospital Assessment Centres and Pharmacy Testing Clinics

Testing at Hospital Assessment Centres and Pharmacies is by appointment only.

Local  Hospital Assessment Centres:

Humber River Hospital, Reactivation Care Centre – Finch Site        

Address: 2111 Finch Ave. W.


Monday to Friday, 11 a.m. to 7 p.m.

Saturday and Sunday, 8 a.m. to 4 p.m.

To book an appointment use this online tool

For information about appointment booking and test results: 416-747-5474


Humber River Hospital – Reactivation Care Centre – Church Site

Address: 200 Church St.


Monday to Friday, 10 a.m. to 6 p.m.

Saturday and Sunday, 9 a.m. to 5 p.m.

To book an appointment use this online tool

For information about appointment booking and test results: 416-243-4333

For more information, visit the Humber River Hospital website www.hrh.ca/covid-19

Local Pharmacy Testing Clinics

Testing at Pharmacies is by appointment-only and 

Shoppers Drug Mart    3874 Bathurst Street, North York, ON, M3H 3N3, (416) 635-5601

Shoppers Drug Mart    2550 Finch Avenue West, North York, ON, M9M 2G3, (416) 749-5271

Shoppers Drug Mart    123 Rexdale Boulevard, Etobicoke, ON, M9W 1P1, (416) 743-1645

Shoppers Drug Mart    900 Albion Road, Etobicoke, ON, M9V 1A5, (416) 741-2430

For more locations, please visit https://www.toronto.ca/home/covid-19/covid-19-what-you-should-do/covid-19-have-symptoms-or-been-exposed/covid-19-assessment-centres/



You must first call ahead and speak to a nurse to limit the number of people circulating at our centres. Please call us 416-249-8000 or 416-246-2388. We can provide a phone consultation or arrange for an in-person appointment if it is necessary.

Even if you have a scheduled appointment, no matter when that appointment was made, always call ahead 416-249-8000 /416-246-2388 to confirm if you are still able to be seen. Expect to be screened for cold or flu symptoms when you arrive at the centre.  You will be asked if you are experiencing COVID-19 symptoms such as fever or cough AND if you have been in contact with a person with COVID-19 or who has travelled to an affected area.

Many services have adjusted their hours in response to the COVID-19 Pandemic and we changed hours as well.

We are currently open at both our Sheridan and Yorkgate locations 9:00 am – 5:00 pm. We will continue to review and expand our hours once it is safe to do so.





How to Safely wear a Cloth or Face Covering poster - Toronto Public Health

Toronto Public Health

Toronto Public Health COVID-19 Hotline
8:30 a.m. – 8 p.m.
Telephone: 416-338-7600
TTY: 416-392-0658
Email: PublicHealth@toronto.ca

When to visit an assessment centre to be tested for COVID-19

Humber River Hospital assessment centre for residents in Toronto’s northwest communities

Ontario Ministry of Health

COVID-19 Self-assessment tool
Ontario Learn-at-home e-learning resource for Kindergarten to grade 12 students.

Public Health Agency of Canada

Economic support plan – financial support to individuals, families and businesses