WHAT WE ARE DOING IN RESPONSE TO COVID-19

Updated March 30, 2020

We update this page as changes happen. Please check back for the latest.

We are open during the COVID-19 pandemic.

Black Creek CHC is keeping on top of the latest measures and restrictions announced by all levels of government during this exceptional public health crisis. Our first priority right now is to do our part to slow the spread of COVID-19 in our communities and at our various locations. We are open at Sheridan Mall in order to provide care for the most urgent or highest-need clients, but we have made a number of changes to safeguard the health of our clients and staff.

CHANGES TO OUR SERVICES AND PROGRAMS

NEW HOURS

Until further notice, our hours of operation will be:
Monday – Friday from 9 AM to 5 PM with services at Sheridan Mall location ONLY.  Yorkgate Mall location is currently CLOSED.

ADDITIONAL CHANGES BY SERVICE OR PROGRAM DEPARTMENT

In person services

Primary Care – Doctors, Nurse Practitioners, Nurses (by appointment)
Pharmacy (Sheridan Mall location)
Foot care (by appointment)
Health Promotion and Outreach

By phone support

Primary Care – Doctors, Nurse Practitioners, Nurses (by appointment)
Pregnancy & Breastfeeding
Mental Health Counselling
Diabetes Education
Nutrition Services – Dietitian
Physiotherapy
Kinesiology
Foot care
Lung Health
Health Promotion and Outreach

PREVENTION

SAFETY PRECAUTIONS AT OUR CENTRES

To stop the possible spread of COVID-19, we are following the Public Health Agency of Canada’s recommendations to:

Clean and disinfect our centre regularly
Actively screening all visitors to the Centre
Permit staff to work from home, where possible
Request staff to stay home if they have cold or flu symptoms
Request clients to delay all non-urgent appointments
Urge clients to delay their visit if they have cold or flu symptoms
Cancel all group programs
Suspending Walk-In and Sexual Health clinics to limit the number of people circulating at our centre
Allow physicians and other healthcare professionals to do phone consultations

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YOUR QUESTIONS ANSWERED

COVID-19 affects every person differently. Some people will have little to no symptoms and others will experience symptoms that resemble a cold or flu. It can take up to 14 days for symptoms to appear once you are infected. Common symptoms of COVID-19 are: fever, cough, fatigue, and sore throat. Severe symptoms include shortness of breath or difficulty breathing.

  1. Stay at home, isolate yourself so you do not spread it to others.
  2. If you have severe symptoms, like difficulty breathing, call 911.
  3. For other symptoms or if you have been in contact with someone who has COVID-19, use the Ontario Online Self-Assessment Tool or call us 416-249-8000 or 416-246-2388 to determine if you need to take further action.

You must first call ahead and speak to a nurse to limit the number of people circulating at our centres. Please call us 416-249-8000 or 416-246-2388. We can provide a phone consultation or arrange for an in-person appointment if it is necessary.

Even if you have a scheduled appointment, no matter when that appointment was made, always call ahead 416-249-8000 to confirm if you are still able to be seen. Expect to be screened for cold or flu symptoms when you arrive at the centre.  You will be asked if you are experiencing COVID-19 symptoms such as fever or cough AND if you have been in contact with a person with COVID-19 or who has travelled to an affected area.

Mall hours were being reduced in response to COVID-19.  Since we expect further changes may come, we made a decision to combine our services at one site and to shorten hours to adapt to the crisis.

RESOURCES

WHAT IS SOCIAL DISTANCING?

Toronto Public Health

Toronto Public Health COVID-19 Hotline
8:30 a.m. – 8 p.m.
Telephone: 416-338-7600
TTY: 416-392-0658
Email: PublicHealth@toronto.ca

When to visit an assessment centre to be tested for COVID-19

Humber River Hospital assessment centre for residents in Toronto’s northwest communities

Ontario Ministry of Health

COVID-19 Self-assessment tool
Ontario Learn-at-home e-learning resource for Kindergarten to grade 12 students.

Public Health Agency of Canada

Economic support plan – financial support to individuals, families and businesses