Information Privacy

Privacy Information Statement

We believe that trust is the foundation of quality care.

This is why patient confidentiality and protecting your privacy is so important to us.

Whether it’s your employer, neighbour, friend or family member, you should be the one to decide who you share your medical information with.

What is personal health information?

Personal health information is information such as your name, date of birth and address. It also includes information about your physical and mental health, your health history, and family health history and any health care services provided to you over time. For Francophones, language of preference.

Who has access to your personal health information?

Your information may be shared among staff who work together to provide you with care. We may also share information about you and your health with other providers when we make referrals  such as to a specialist, or you request a service from another professional, such as a pharmacist.

How do we use and share all or parts of your personal health information?

We may use and disclose all or part of your personal health information to:

  • Care for and treat you
  • Get payment for your treatment and care (from the Ministry of Health and Long Term Care, OHIP, IFH, or others)
  • Plan, administer and manage our internal operations
  • Conduct quality improvement, professional development activities and accreditation review process
  • Teach students within the Centre
  • Conduct research
  • Compile statistics
  • Comply with legal and regulatory requirements, and
  • Fulfill other purposes permitted or required by law.

How can you access your personal health information?

Each client has the right to see and correct their personal health information. You can do so through a written request. Information will be provided within 30 days of your request.

What rights do you have with regard to your personal health information?

When you are asked to provide personal health information, you can either do so or refuse to provide the information. You can also control some of the uses and sharing of your information.

How can you get additional information about our privacy information practices?

If you have questions or concerns, you can contact our Privacy Officer at

The Ontario Personal Health Information Protection Act requires us to have clear policies and practices on personal health information and to post this statement. If you feel your rights have been violated, you can file a complaint with the Information and Privacy Commissioner of Ontario located at 2 Bloor Street East, Suite 1400, Toronto, Ontario M4W 1A8. The office can be reached at 416-326-3333.

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