Request for Proposal (RFP) – Upgrade Phone System

This Request for Proposals (RFP) is issued by Black Creek Community Health Centre (“BCCHC”) and
invites prospective Proponents to submit proposals to:

• Assess the design and performance of the existing phone system.
• Work with the BCCHC team to confirm the business requirements for upgrading the phone
system
• Design an integrated system that will meet the requirements
• Source components for the phone system design
• Implement solution and test to ensure it meets performance requirements
• Troubleshoot the end-to-end phone system to address issues in operation
• Monitor, replace and configure hardware and devices.
• Provide support for the end-to-end maintenance of the system for reliability, scalability, and
security.

The Request for Proposal (RFP) document sets out the requirements for the Proponent’s proposal and specifies the evaluation criteria and Proponent selection process for this phase. The Proponent must be able to demonstrate a thorough understanding of the requirements. The objective in issuing this RFP is to obtain the best overall value, considering quality, service, cost and other relevant factors. 

Below are the deadlines for the Request for Proposals:

Request for Proposal Documents

• 2026 RFP Phone System Upgrade FINAL
• Appendix B Price Submission Template
• Phone System Data
• Current State Call Flow Diagram